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User Data Deletion Policy

Last updated: 12 March 2026

Smarttech Integration respects your privacy and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This page explains how you can request the deletion of your personal data from our systems.

1. Your Right to Data Deletion

Under applicable data protection laws, you have the right to request that we delete any personal information we hold about you.

This is sometimes referred to as the “Right to Erasure” or the “Right to be Forgotten”.

2. What Data May Be Deleted

Upon verified request, we may delete personal data such as:

  • Name
  • Email address
  • Phone number
  • Contact form submissions
  • Customer enquiry records
  • CRM contact information

Please note that some data may need to be retained for legal, security, or regulatory reasons.

3. CRM Data Removal (STOP Requests)

If your contact information is stored within our CRM system, you may request removal at any time by sending:

STOP

through one of the following methods:

WhatsApp:
Reply STOP to our WhatsApp number used to communicate with you.

Email:
Send an email containing STOP to:

SI-web@smarttechintegration.com

Once received, your request will be processed and your contact information will be removed from our CRM communications list.

4. Messaging Consent and Opt-Out

If you have provided your contact details to Smarttech Integration (for example through a contact form, service enquiry, or customer interaction), you may receive communications related to:

  • Service enquiries
  • Project updates
  • Technical support
  • Business communications

You may opt out of these communications at any time by:

Once an opt-out request is received, we will remove your contact information from CRM messaging lists.

5. WhatsApp CRM Messaging Compliance

To comply with UK PECR regulations and WhatsApp messaging policies, Smarttech Integration only communicates with users who have:

  • Contacted us directly
  • Submitted an enquiry through our website
  • Given consent to be contacted regarding our services

All WhatsApp CRM messages may include a short notice informing recipients that they can opt out at any time.

Example message footer used in communications:

“You are receiving this message because you contacted Smarttech Integration. Reply STOP to opt out of future messages.”

This practice helps ensure transparent communication and allows users to easily manage their messaging preferences.

6. How to Request Data Deletion

You may also request deletion of your personal data through the website.

Please include the following information in your request:

  • Your full name
  • Email address associated with the data
  • Description of the data you want deleted

This helps us locate and process your request more efficiently.

7. Verification Process

For security reasons, we may need to verify your identity before processing a data deletion request. This prevents unauthorised removal of data.

8. Processing Time

We aim to process verified data deletion requests within 30 days, in accordance with UK GDPR requirements.

In some cases, this period may be extended if the request is complex or involves multiple systems.

9. Data That May Be Retained

We may retain certain information if required to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain security and fraud prevention

Any retained data will be stored securely and only used for these purposes.

10. Contact

If you have questions about this policy or wish to submit a data deletion request, please contact us:

Email: SI-web@smarttechintegration.com
Website: https://smarttechintegration.com