Last updated: 12 March 2026
This Communication Consent Policy explains how Smarttech Integration communicates with customers and website users through messaging platforms such as WhatsApp, SMS, and email, and how users provide and withdraw consent for these communications.
This policy helps ensure compliance with *UK GDPR, the *Privacy and Electronic Communications Regulations (PECR), and messaging platform policies.
1. Consent to Receive Communications
By submitting your contact information to Smarttech Integration through:
- Website contact forms
- Service enquiries
- Customer support requests
- Business communications
- Project consultations
you consent to receive communications related to our services.
These communications may include:
- Responses to enquiries
- Project updates
- Technical support messages
- Appointment confirmations
- Service-related notifications
We do not send unsolicited marketing messages without prior consent.
2. Communication Channels
Smarttech Integration may contact users through the following channels:
Email
For responses to enquiries, service updates, and support communication.
WhatsApp Messaging
For fast communication regarding enquiries, projects, and technical support.
SMS (where applicable)
For important notifications or appointment confirmations.
All communications are intended to provide relevant service information or respond to customer enquiries.
3. Consent Collection
Consent may be collected when a user:
- Submits a contact form on our website
- Sends an enquiry by email
- Messages our WhatsApp number
- Engages with Smarttech Integration regarding services
By initiating contact or submitting your information, you acknowledge that Smarttech Integration may respond using the contact method provided.
4. Opt-Out and Withdrawal of Consent
You may withdraw consent and stop receiving communications at any time.
To opt out:
WhatsApp
Reply STOP to any WhatsApp message from Smarttech Integration.
Email
Send an email with STOP to:
SI-web@smarttechintegration.com
Once received, we will remove your contact details from CRM communication lists.
5. Responsible Messaging Practices
Smarttech Integration follows responsible messaging practices including:
- Communicating only with users who have contacted us or provided their information
- Providing clear opt-out instructions in messages where appropriate
- Respecting opt-out requests promptly
- Limiting communications to relevant service-related topics
Example message footer used in communications:
“You are receiving this message because you contacted Smarttech Integration. Reply STOP to opt out.”
6. Data Protection
All communication data is handled in accordance with our Privacy Policy and User Data Deletion Policy.
We take appropriate measures to protect personal data and ensure secure communication systems.